|
|
Online Banking Help
Mutual Funds
1. Can I trade mutual fund online?
Yes, you can trade mutual fund online immediately if you are our mutual fund customer and have also registered to use our Online Mutual Fund Service. If you have not yet opened a mutual fund account, you can apply through any of our Branches. Customers can also register to become an Online Banking customer through our Branches, Bank By Phone or Web site.
| Top |  |
2. Can I subscribe/redeem/switch investment funds via Online Mutual Fund Services?
You can subscribe/redeem/switch mutual funds online.
| Top | |
3. Which funds can I subscribe online?
You can subscribe funds online which have Prospectus and relevant Offering Document provided by the respective fund houses. Learn more.
| Top | |
4. What is the minimum investment amount?
The minimum investment amount is HKD10,000 or its equivalent.
| Top | |
5. Which currency can I use to subscribe fund(s)?
You can use the currency denominated in your account holding to subscribe fund(s). For example, if you have a USD savings account, you can use USD to subscribe.
| Top | |
6. How do I know the Bank has accepted my order?
After you placed an order, you will receive an Order Reference Number. You can use this Order Reference Number to check your order status through the “order status” function. Once a transaction has been settled, you can check the transaction details by using the “Transaction History” function. Moreover, a notification letter will be sent to you by mail to confirm your transaction details. The Transaction Reference Number shown in the “Transaction History” screen will also be marked in this notification letter for your reference.
| Top | |
7. Can I amend / cancel my instruction online?
No, you cannot make any amendment / cancellation through Online Mutual Fund Service.
| Top | |
8. What kind of information can I find online?
You can obtain comprehensive fund information online. They include:
- Prospectus, key facts statement, fund factsheet as well as interim & annual reports; and
- Latest fund price, currency, return, risk etc.; and
- Updated market commentary and analysis.
| Top | |
9. How do I search for the fund(s) I want?
You can search fund(s) by entering fund house, asset class, region and/or currency etc. You can also use the "Fund Search" function to access detailed fund information.
| Top | |
10. Where can I obtain a copy of the funds’ offering document for reference?
You can obtain the document at any of our Branches or through Bank by Phone service at (852)2779 5533.
| Top | |
11. Apart from the trade related fee as specified in the fund’s offering document and the bank’s Schedule of fees and charges, are there any additional fees charged for using the Online Mutual Fund Services to subscribe/redeem/switch funds?
No, there is no extra cost for using Online Mutual Fund Services.
| Top | |
12. Which type of fund switching order I can submit via Online Mutual Fund Services?
Customer can submit two types of switching orders:
- "Same Fund House Switching" involves the switching of your investment from one fund to another fund of the same class under the same series offered by the same fund house.
- "Cross Fund House Switching" involves the switching of your investment from one fund to another fund of different fund houses or under the situations other than those being categorized as "Same Fund House Switching"
Please note that "Cross Fund House Switching" order involves the use of cash proceeds received from the redemption of the currently-held fund (i.e. a redemption transaction) to purchase the new fund that selected (i.e. a subscription transaction); therefore, the subscription transaction can only be executed after the Bank has received the proceeds of the redemption transaction and consequently the resulted time gap may expose the investor to the market risk due to the fund price fluctuation. The redemption and subscription orders are subject to the acceptance by the Bank and/or the relevant fund house(s). Notification will be made to the affected customer if the redemption and/or subscription order(s) is/are not accepted by the Bank or the relevant fund house(s) for any reasons.
For the "Cross fund House Switching", the transaction may be subject to both a redemption fee and a subscription fee charged by the respective fund house(s) depending on the prevailing terms and conditions at the time of processing the respective redemption and subscription orders, and the resulted fees may be higher than the fee charged for the switching transaction for the funds under the same fund house.
| Top | |
13. What are the service hours of Mutual Fund online services?
Please refer to the Mutual Fund Trading in Online Banking Service Time Table.
| Top | |