Service Time

You can log on to CCB (Asia) Online Banking 24 hours 7 days a week, but some services may have different available hours.

Listed below are the service available hours for the respective type of transactions. Please note that all transactions made after the service available hours, or on a public holiday, will be treated as next banking day transactions.

ONLINE BANKING SERVICE TIME TABLE
(**All hours below are in HONG KONG time**)
BALANCE ENQUIRY
Account Summary/ Transaction History Daily 24 hours

LOCAL FUNDS TRANSFER
To an Account in CCB (Asia)
Between same currency Daily 24 hours
 
To an Account in Another Bank
Fast Payment System (FPS)

Express Transfer (CHATS)
Daily 24 hours

Monday to Friday 00:00 - 16:30
(Value Same Day)
16:31 - 23:59
(Value Next Business Day)

Saturday, Sunday or Public Holiday Value Next Business Day


FUNDS TRANSFER - TO AN ACCOUNT OVERSEAS
All currencies except those below Monday to Friday 09:00 - 15:30
Value Same Day

Saturday, Sunday or Public Holiday 09:00 - 15:30
Value Next Business Day*


JPY, AUD, NZD and SGD Monday to Friday 09:00 - 15:30
Value In Next Business Day*

Saturday, Sunday or Public Holiday 09:00 - 15:30
Value In Two Business Days*


*The above business days are non-public holidays from Monday to Friday, excluding Saturdays, Sundays and public holidays



ACCOUNT OPENING
HKD Statement Savings Account Daily Process within 3 business days
HKD Checking Account
USD Checking Account
Multi-Currency Statement Savings Account
RMB Statement Savings Account


TIME DEPOSIT PLACEMENT
Time Deposit Opening Monday to Friday 09:00 - 18:00
(Value Same Day)

Other than these hours No placement is allowed at same day(or you may place a forward date instruction)


Other than these hours
BILL PAYMENT
Register Bills Daily 24 hours
Pay Bills (to Merchants on EPSCO Payment) Monday to Friday 00:00 - 16:00
(Process on Same Day)

Process on Next Business Day
Edit Bill Payments Daily 24 hours


FOREIGN EXCHANGE
Foreign Exchange Monday to Saturday 09:00 on Monday - 05:00 on Saturday
(Process on Same Day)
Saturday 09:00 – 13:30
(Process on Same Day)

Sundays, Public Holidays or other than these hours No placement is allowed

* For December 25 and January 1, the closing time is 5:00 a.m., and will be opened again at 9:00 a.m. on December 26 and January 2 (except Sundays and Public Holidays on Saturdays).


SECURITIES TRADING
Local Securities Trading Daily 24 hours
(instructions input during non-trading hours or non-trading day will be treated as an instruction given to the Bank on the next relevant trading day)
Shanghai Northbound Trading Trading day of Shanghai Northbound Trading 09:15 - 15:00


MUTUAL FUND TRADING
  Monday to Friday 00:00 - 14:30
(Process on Same Day)

Other than these hours Process on Next Business Day


GOLD TRADING
  Monday to Saturday 09:00 on Monday - 04:00 on Saturday

Closing arrangement on a special date 04:00 on 25 Dec. – 09:00 on 26 Dec.
04:00 on 1 Jan. – 09:00 on 2 Jan.


CROSS BORDER LONG CARD SERVICE
Account Summary Daily 24 hours
Account Transfer Daily 24 hours
(Process on Same Day)
(From CCB (Asia) Remittance Account to CCB Remittance Account)    


TRAVEL INSURANCE
Travel Insurance Application Monday to Sunday 24 hours
(Commencement Date should be
within 60 days from tomorrow)


eALERT SERVICE
  Monday to Sunday /
Public Holiday
24 hours


OTHER SERVICE REQUEST
Setup / Delete / Inquire Personal Payee List Daily 24 hours
View and Change Daily Limit Daily 24 hours
Rate Enquiry Daily 24 hours
Order Checkbook Daily 01:00 - 00:00
Request Statement Daily 24 hours
Update Personal Contact Information Daily 24 hours



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