Online Banking Help

1. What is the minimum trading unit?

The minimum trading unit is one ounce.

2. Are there any trading limits?

The maximum trading amounts are HKD2,000,000 per transaction and HKD6,000,000 per day.

3. Are there any service charges for Gold Trading?

No.

4. What are the service hours for online Gold Trading?

Please refer to the Gold Trading in Online Banking Service Time Table.

5. How do I trade Gold?

To check your order status of the day, go to "Buy/Sell" under "Gold Trading".

6. How can I check my order status?

To check your order status of the day, go to "Day Order" under "Gold Trading". Orders submitted online will be available only.

7. How can I check my transaction history?

To check your order status of the day, go to "Transaction History" under "Gold Trading". Online transactions will be available only.

8. How long will my transaction history be available online?

Transactions will be available for one year.

9. Will I receive an advice for online Gold Trading?

Yes, you will receive a transaction advice.

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