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Online Banking Help

What can we help you with? Click on the following topics to find answers to your questions. For step-by-step instructions on our online services, please check out our eDemo. If you require further assistance, please contact our Bank By Phone (852) 277 95533 or Credit Card 24-Hour Customer Service Hotline (852) 317 95533.

About The Service


1.What is CCB (Asia) Online Banking?
2.Can I manage my sole-name or joint named accounts through CCB (Asia) Online Banking?
3.Can I access CCB (Asia) Online Banking overseas?
4.What are the service hours of CCB (Asia) Online Banking?
5.What do I need to start using the CCB (Asia) Online Banking?
6.Are there any service charges of using the CCB (Asia) Online Banking?
7.Are there any special promotional offer or preferential pricing for using CCB (Asia) Online Banking?
8.What should I do if I do not get a response after clicking on a hyperlink or icon?
9.Why am I unable to use right-click with my mouse? What should I do if I want to print the screen?
10.If my computer crashes or I get disconnected from the Internet halfway through, how would I know if my transactions have been effected?
11.Will the system sign off when it reaches the time-out limit, even though I have not completed the transactions?
12.Can I suspend my CCB (Asia) Online Banking service temporarily?

 

1. What is CCB (Asia) Online Banking?

CCB (Asia) Online Banking service allows you to stay on top of your finances whenever you want to by banking online with us. Efficiently manage your assets through our simple and convenient website, while our enhanced security measures ensure that your experience with us remains safe and secure.


Our service includes:

  • Access your account details, view up-to-date account balances, transaction history
  • Open new deposit and investment accounts
  • Make domestic and overseas transfers, pay utility bills
  • Transfer funds from other local banks
  • Buy/sell foreign currencies
  • Manage your time deposits, place time deposits and update maturity instructions
  • Trade FX Linked Deposit, mutual fund, securities and gold
  • Apply for a wide range of banking products online etc.
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2. Can I manage my sole-name or joint named accounts through CCB (Asia) Online Banking?

Every time you open a sole-name account, it is automatically added to your Online Banking profile, allowing you to bank easily with CCB (Asia) Online Banking.

For joint deposit account, only anyone-to-sign joint accounts (i.e. joint accounts that do not require joint signatures) can automatically link to the service.

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3. Can I access CCB (Asia) Online Banking overseas?

Yes, as long as you have internet access with the recommended browser, you can access the service anytime anywhere.

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4. What are the service hours of CCB (Asia) Online Banking?

The service is available around the clock. However some of the transactions have specific service hours, please refer to Online Banking Service Hour Table for details.

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5. What do I need to start using the CCB (Asia) Online Banking?

  • A computer with a screen resolution of 1024x768 or above and Internet access
  • Microsoft Internet Explorer 7, 8 or 9; Firefox 3 or above; Safari 3 or above
  • A personal account opened in any of the branches of China Construction Bank (Asia)
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6. Are there any service charges of using the CCB (Asia) Online Banking?

CCB (Asia) Online Banking is a free-of-charged service provided by CCB (Asia), however service charges involve for particular services, please refer our Online Banking Service Charges Table for details.

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7. Are there any special promotional offer or preferential pricing for using CCB (Asia) Online Banking?

Yes, you can get the latest offers and preferential pricing via www.asia.ccb.com/promotion and www.asia.ccb.com/pricing respectively.

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8. What should I do if I do not get a response after clicking on a hyperlink or icon?

Sometimes, the Internet becomes unavoidably slow to respond. If there is a delay, please wait. Avoid clicking repeatedly on a particular link. If a transaction is involved, please check your account balance or transaction status before trying again.

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9. Why am I unable to use right-click with my mouse? What should I do if I want to print the screen?

Due to security reason, the right-click function is disabled on the Online Banking platform. To print the screen, please press "Ctrl-P" to use the print function of the browser.

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10. If my computer crashes or I get disconnected from the Internet halfway through, how would I know if my transactions have been effected ?

Don't panic. All you have to do is to re-log to check your account balance or re-initialize the transaction, if required. But if you do have any doubt or questions, simply call upon our Bank By Phone at (852) 277 95533 during operating hours to check the status.

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11. Will the system sign off when it reaches the time-out limit, even though I have not completed the transactions?

As long as there is activity, you will not be logged out. One of our security features is that you will be automatically signed off after 10 minutes of inactivity, to prevent unauthorized viewing of your account.

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12. Can I suspend my CCB (Asia) Online Banking service temporarily?

No. If you would like to terminate your Online Banking service, please contact our Banky By Phone (852) 277 95533.

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