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Online Banking Help
My Account Preferences
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Contact Numbers and Email |
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eAlert |
Contact Numbers and Email
| 1.How can I update my email address / mobile phone number? |
| 2.How can I update my correspondence records with the CCB Macau Branch? |
1. How can I update my email address / mobile phone number?
Go to "Maintain My Details" under "Accounts" and click "Contact Numbers and Email" to enter your updated email address or phone number.
Please note that the contact number and email address registered via Online Banking are for Electronic Banking use only.
2. How can I update my correspondence records with CCB Macau Branch?
The contact number and email address registered via Online Banking are for Electronic Banking use only. To update your personal correspondence records, please visit any of our branches.
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eAlert
1. What is eAlert?
eAlert is one of the electronic banking services. Setting up the eAlert services via our Online Banking, you can choose to be notified of any banking and personal matters through email and/or Short Messaging Service(SMS).
2. Who is eligible for using eAlert Services?
All online personal banking customers could setup the alerts by choosing the preferred channel and periodicity at their own choice. Pre-registration is not required.
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3. What is the benefit of using eAlert Services?
With China Construction Bank Macau Branch eAlert services, you can:
- Monitor every ATM withdrawal transaction or EPS / China Unionpay payment, giving you greater peace of mind
- Capture any investment opportunity
- Manage your personal matters
4. Is there a charge for using eAlert Services?
During the promotional period, customers can enjoy free eAlert services. If a service fee is required for particular types of eAlert in the future, the Bank will notify customers accordingly.
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5. How to setup the eAlert?
To setup the eAlert, simply sign in Online Banking and follow the following steps
- Select "Customer Service"
- Select "eAlert"
- Select "Set up eAlert"
6. Where can I change my e-mail address or mobile phone number?
You could update your latest e-mail address or mobile phone number anytime by going to Contact Numbers and Email Maintain My Details.
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7. When will I receive eAlert?
It depends on which types of eAlert to be received and the network performance of internet or mobile phone services providers.
8. Does my mobile phone service provider charge on receiving eAlerts via SMS?
Please check with your mobile phone service provider for details.
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| 9. ATM Cash Withdrawal Alert |
| Description |
| This type of Alert reminds you any successful cash withdrawal made from your selected account by any ATM at anywhere. Please click to see the demo. |
| Who is eligible? |
| Any Online Banking customers with Dual Currency Debit Card and ATM Remittance card. |
| When will be sent out? |
| This alert will be sent out whenever cash was successfully withdrawn from your selected account by ATM. |
| 10. EPS / China Unionpay Payment Alert |
| Description |
| This alert notifies you whenever a successful payment transaction is made via EPS or China UnionPay payment network. Please click to see the demo. |
| Who is eligible? |
| Any Online Banking customers with ATM card or RMB card. |
| When will be sent out? |
| This alert will be once the payment request is accepted by EPS or China UnionPay. |
| 11. Mutual Funds Price Alert |
| Description |
| This alert notifies you when the selected fund price hits the preset price. Please click to see the demo. |
| Who is eligible? |
| Any Online Banking customers. |
| When will be sent out? |
| This alert will be sent out on the next day when the market price hits the preset mutual fund price. |
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| 12. Stock Price Alert |
| Description |
| This alert notifies you when the market price of the selected stock hits the preset price range. Please click to see the demo. |
| Who is eligible? |
| Any Online Banking customers with Securities Trading accounts. |
| When will be sent out? |
| This alert will be sent out during the trading hours when the market price hits the preset price range. |
| 13. Stock Order Confirmation Alert |
| Description |
| This alert notifies you when the trade orders are fully or partially completed, rejected or cancelled during the trading day. |
| Who is eligible? |
| Any Online Banking customers with Securities Trading accounts. |
| When will be sent out? |
| For those fully or partially completed order, the alert will be sent out during the trading hours. Otherwise, it will be sent out after the trading hours. |
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| 14. Birthday Reminder |
| Description |
| This alert is a personal event reminder of any upcoming birthday. You can choose to be notified by the alert date and frequency. You can also input your own message. Please click to see the demo. |
| Who is eligible? |
| All Online Banking customers. |
| When will be sent out? |
| This alert will be sent out in the morning of every scheduled day. |
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| 15. Anniversary Reminder |
| Description |
| This alert is a personal event reminder of any upcoming anniversary. You can choose to be notified by the alert date and frequency. You can also input your own message. Please click to see the demo. |
| Who is eligible? |
| All Online Banking customers. |
| When will be sent out? |
| This alert will be sent out in the morning of every scheduled day. |
| 16. Appointment Reminder |
| Description |
| This alert is a personal event reminder of any upcoming appointment. You can choose to be notified by the alert date and frequency. You can also input your own message. Please click to see the demo. |
| Who is eligible? |
| All Online Banking customers. |
| When will be sent out? |
| This alert will be sent out in the morning of every scheduled day. |
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| 17. Payment Reminder |
| Description |
| This alert is a personal event reminder of any upcoming bill. You can choose to be notified by the alert date and frequency. You can also input your own message. Please click to see the demo. |
| Who is eligible? |
| All Online Banking customers. |
| When will be sent out? |
| This alert will be sent out in the morning of every scheduled day. |
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