Online Banking Help

1.How to pay a bill?

2.What is a bill type code?

3.How to register a new payee?

4.What is the largest payment that I can make?

5.If I have made a wrong payment, what should I do?

6.Can I change the date of payment, or even delay it?

7.What if my Settlement Account does not have enough balance?

8.What is the cut-off time for online bill payment?

9.Is there any service fee involved in the bill payment services?

10.What bills can I pay via Online Banking?

 

1. How to pay a bill?

You have to register a new payee before you can pay make any bill payment.

 

2. What is a bill type code?

Some of the payees have special codes for different types of bills. Should a bill type code be requested, simply check the payee's statement and you should be able to find the bill type code.

 

3. How to register a new payee?

Go to Bill Payment under Account section and choose Maintain Payees, click Add a New Payee to register a new payee.

 

4. What is the largest payment that I can make?

The daily limit of Online Bill Payment is HKD50,000 or MOP equivalent.

 

5. If I have made a wrong payment, what should I do?

Please contact the merchant directly.

 

6. Can I change the date of payment, or even delay it?

Unless you have selected Pay on Today in the first place, you can change the payment date before the payment transaction is processed.

 

7. What if my Settlement Account does not have enough balance?

Your transaction will not be proceed.

 

8. What is the cut-off time for online bill payment?

Please refer to the Online Banking Service Time Table for Bill Payment.

 

9. Is there any service fee involved in the bill payment services?

No, it is free.

 

10. What bills can I pay via Online Banking?

Please refer to the Online Banking - Bill Payment Merchant List.

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