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Return to About CCB Macau Branch Online Banking
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Online Banking Help
About The Service
1. What is CCB Macau Branch Online Banking?
CCB Macau Branch Online Banking service allows you to stay on top of your finances whenever you want to by banking online with us. Efficiently manage your assets through our simple and convenient website, while our enhanced security measures ensure that your experience with us remains safe and secure.
Our service includes:
- Access your account details, view up-to-date account balances, transaction history
- Open new deposit and investment accounts
- Make transfers with CCB Macau Branch
- Buy/sell foreign currencies
- Manage your time deposits, place time deposits and update maturity instructions
- Trade, securities
- eAlerts
2. Can I manage my sole-name or joint named accounts through CCB Macau Branch Online Banking?
Every time you open a sole-name account, it is automatically added to your Online Banking profile, allowing you to bank easily with CCB Macau Branch Online Banking.
For joint deposit account, only anyone-to-sign joint accounts (i.e. joint accounts that do not require joint signatures) can be automatically link to the service.
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3. Can I access CCB Macau Branch Online Banking overseas?
Yes, as long as you have internet access with a recommended browser, you can access the service anytime, anywhere.
4. What are the service hours of CCB Macau Branch Online Banking?
The service is available around the clock. However some of the transactions have specific service hours. Please refer to Online Banking Service Hour Table for details.
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5. What do I need to start using the CCB Macau Branch Online Banking?
- A computer with a screen resolution of 1024x768 or above and Internet access
- Microsoft Internet Explorer 7, 8 or 9; Firefox 3 or above; Safari 3 or above
- A personal account opened in any of the Subbranches of China Construction Bank Macau Branch
6. Are there any service charges of using CCB Macau Branch Online Banking?
CCB Macau Branch Online Banking is a free-of-charge service provided by CCB Macau Branch. However service charges involve for particular services. Please refer to our Online Banking Service Charges Table for details.
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7. What should I do if I do not get a response after clicking on a hyperlink or icon?
Sometimes, the Internet becomes unavoidably slow to respond. If there is a delay, please wait and avoid clicking repeatedly on a particular link. If a transaction is involved, please check your account balance or transaction status before trying again.
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8. If my computer crashes or I get disconnected from the Internet halfway through, how would I know if my transactions have been effected ?
Don't panic. All you have to do is to re-log on to check your account balance or re-initialize the transaction, if required. If you do have any doubt or questions, simply call upon our Bank By Phone at 0800 555 during operating hours to check the status.
9. Will the system sign off when it reaches the time-out limit, even though I have not completed the transactions?
As long as there is an activity, you will not be logged out. One of our security features is that you will be automatically signed off after 10 minutes of inactivity, to prevent unauthorized viewing of your account.
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10. Can I suspend my CCB Macau Branch Online Banking service temporarily?
No. If you would like to terminate your Online Banking service, please contact our Banky By Phone 0800 555.
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