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Online Banking Help

What can we help you with? Click on the following topics to find answers to your questions. For step-by-step instructions on our online services, please check out our eDemo. If you require further assistance, please contact our Bank By Phone (852) 277 95533 or Credit Card 24-Hour Customer Service Hotline (852) 317 95533.

Verification Code


1.What is Verification Code?
2.Why a Verification Code is needed?
3.How about if the Verification Code is unreadable?
4.How about if the image of the Verification Code image cannot be shown?

 

1. What is Verification Code?

Verification code is a 4-digit code with random alphabetic and numeric characters, it is show in a specifically designed image. User must enter the verification code in case sensitive way when they login to our Online Banking service.

 

2. Why a Verification Code is needed?

Verification Code is able to increase security level of our system by preventing automated posting from spyware.

 

3. How about if the Verification Code is unreadable?

If you find the Verification Code hard to read or unreadable, please click the "Refresh Image" button next to the image to refresh the Verification Code. If the problem still exist, please contact our Customer Service Hotline at (852) 277 95533.

 

4. How about if the image of the Verification Code image cannot be shown?

If the Verification Code image cannot be shown, you may retry by the recommanded broswer , if the problem still exist, please contact our Customer Service Hotline at (852) 277 95533.





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