Online Banking Help

What can we help you with? Click on the following topics to find answers to your questions. For step-by-step instructions on our online services, please check out our eDemo. If you require further assistance, please contact our Bank By Phone (852) 277 95533 or Credit Card 24-Hour Customer Service Hotline (852) 317 95533.

Username / Passwords Related Issues

1.What should I do if I forget my Password?

2.What should I do if I want to change the Password?

3.How long to take my update effective?

1. What should I do if I forget my Password?

If you forget your Password, you should call our Customer Service Hotline at (852) 277 95533 during operating hours or visit any of our Branches for assistance.
For credit card customers, please call our Credit Card Service Hotline at (852) 317 95533.

2. What should I do if I want to change the Password?

Please go to "Maintain My Details" under "My Home" and choose Password, enter your existing Password and New Password twice to proceed. New Password should meet the following complexity requirements:

8 to 16 characters in length;
Combination of number(s) and at least 1 alphabet(s) [numbers (0-9) and alphabet (A-Z, a-z)]. Please be alerted that alphabets are case sensitive;
Should not contain your Username or easy-to-guess patterns (e.g., 1234567A).

You are advised to change your Password regularly. We remind you to change your Password every 90 days.

3. How long to take my update effective?

Your updates will be effective once you confirm your changes. Please use your new Username and Password to login CCB(Asia) Online Banking Services.