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Online Banking Help
What can we help you with? Click on the following topics to find answers to your questions.
For step-by-step instructions on our online services, please check out our eDemo.
If you require further assistance, please contact our Bank By Phone (852) 277 95533 or Credit Card 24-Hour Customer Service Hotline (852) 317 95533.
My Account Preferences
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Contact Numbers and Email |
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eAlert |
Contact Numbers and Email
| 1.How can I update my email address / mobile phone number? |
| 2.How can I update my correspondence records with the CCB (Asia)? |
1. How can I update my email address / mobile phone number?
Go to "Update Customer Information" under "Accounts" and click "Change" to enter your updated email address or phone numbers.
Please note that the contact numbers registered via Online Banking are for Electronic Banking use only.
2. How can I update my correspondence records with CCB (Asia)?
The contact numbers registered via Online Banking are for Electronic Banking use only. To update your personal correspondence records, please visit our Branch.
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eAlert
1. What is eAlert?
eAlert is one of the electronic banking services. Setting up the eAlert services via our Online Banking, you can choose to be notified of any banking and personal matters through email and/or Short Messaging Service(SMS).
2. Who is eligible for using eAlert Services?
All online personal banking customers could setup the alerts by choosing the preferred channel and periodicity at their own choice. Pre-registration is not required.
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3. What is the benefit of using eAlert Services?
With China Construction Bank (Asia) eAlert services, you can:
- Monitor every ATM withdrawal transaction or EPS / China Unionpay payment, giving you greater peace of mind
- Capture any investment opportunity
- Manage your banking including:
- Renew time deposit at maturity
- Pay periodic bills
- Pay loan installment on due date
- Account overdrawn
- Any inward remittance
- Any returned check
- Account balance below the minimum level
- Acknowledge any scheduled payment made
- Manage your personal matters
4. Is there a charge for using eAlert Services?
During the promotional period, customers can enjoy free eAlert services. If a service fee is required for particular types of eAlert in the future, the Bank will notify customers accordingly.
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5. How to setup the eAlert?
To setup the eAlert, simply sign in Online Banking and follow the following steps
- Select "Customer Service"
- Select "eAlert"
- Select "Set up eAlert"
6. Where can I change my e-mail address or mobile phone number?
You could update your latest e-mail address or mobile phone number anytime by going to "Chang Personal Information" under "Customer Service" page.
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7. When will I receive eAlert?
It depends on which types of eAlert to be received and the network performance of internet or mobile phone services providers.
8. Does my mobile phone service provider charge on receiving eAlerts via SMS?
Please check with your mobile phone service provider for details.
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| 9. ATM Cash Withdrawal Alert |
| Description |
| This type of Alert reminds you any successfully cash withdrawal made from your selected account by any ATM at anywhere. Please click to see the demo. |
| Who is eligible? |
| Any Online Banking customers with Dual Currency Debit Card and ATM Remittance card. |
| When will be sent out? |
| This alert will be sent out whenever cash was successfully withdrawn from your selected account by ATM. |
| 10. Scheduled/Recurrent Funds Transfer Alert |
| Description |
| This alert notifies you when a scheduled/recurrent Funds Transfer set up via Online Banking is executed. Please click to see the demo. |
| Who is eligible? |
| All Online Banking customers. |
| When will be sent out? |
| This alert will be sent once the scheduled/recurrent Funds Transfer has been processed. |
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| 11. Unregistered Third Party Account Funds Transfer Alert |
| Description |
| This alert notifies you when a Funds Transfer of any specified amount is made from your account to an unregistered third party account. Please click to see the demo. Remarks: Customers are required to register the service for online Unregistered Third Party Account Funds Transfer at the branch and security token is needed for online transaction. |
| Who is eligible? |
| All Online Banking customers. |
| When will be sent out? |
| This alert will be sent when a Funds Transfer to an unregistered third party account has been made. |
| 12. Time Deposit Maturity Alert |
| Description |
| This alert reminds you to renew any Time Deposit on maturity date. Please click to see the demo. |
| Who is eligible? |
| Any Online Banking customers with Time Deposit and its tenor is more than 7 days. |
| When will be sent out? |
| This alert will be sent out 2 workings days in advance of the maturity date of your selected Time Deposit. |
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| 13. Bill Payment Alert |
| Description |
| This alert notifies you with specified status of any scheduled bill payments made. Please click to see the demo. |
| Who is eligible? |
| Any Online Banking customers. |
| When will be sent out? |
| This alert will be sent out once the specified status of any scheduled bill payment made. |
| 14. Loan Repayment Alert |
| Description |
| This alert reminds you on the first day of any overdue loan installment. However, a late charge is still applicable. Please click to see the demo. |
| Who is eligible? |
| Any Online Banking customers with Loan Accounts. |
| When will be sent out? |
| This alert will be sent out on the first date of loan overdue. |
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| 15. Temporary Overdraft Alert |
| Description |
| This alert reminds you when any of your accounts have been overdrawn. However, overdraft interest charge is still applicable. Please click to see the demo. |
| Who is eligible? |
| Any Online Banking customers with Checking Accounts. |
| When will be sent out? |
| This alert will be sent out on the first date of loan overdue. |
| 16. Inward Remittance Alert |
| Description |
| This alert notifies you when an inward remittance of any specified amount to your account. Please click to see the demo. |
| Who is eligible? |
| All Online Banking customers. |
| When will be sent out? |
| This alert will be sent out during the day of any remittance credited to your account. |
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| 17. Outward Remittance to Unregistered Account Alert |
| Description |
| This alert notifies you when an instruction of outward remittance from your account to an unregistered account is received. Please click to see the demo. Remarks: Customers are required to register the service for online Outward Remittance to Unregistered Account at the branch and security token is needed for online transaction. |
| Who is eligible? |
| All Online Banking customers. |
| When will be sent out? |
| This alert will be sent out when an outward remittance instruction to an unregistered account is received. |
| 18. Returned Check Alert |
| Description |
| This alert reminds you any self-issued check returned due to insufficient funds. Please click to see the demo. |
| Who is eligible? |
| Any Online Banking customers with Checking accounts. |
| When will be sent out? |
| This alert will be sent out during the day of any self-issued check returned due to insufficient funds. |
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| 19. Low Maintenance Balance Alert |
| Description |
| This alert reminds you when your available balance falls below the required amount for maintenance of "Premier Banking" or "Value Plus" accounts. Please click to see the demo. |
| Who is eligible? |
| Any Online Banking customers with either Premier Banking or Value Plus account. |
| When will be sent out? |
| This alert will be sent out 5 working days in advance of every month-end when your account balance falls below the required amount. |
| 20. Dormant Account Alert |
| Description |
| This alert reminds you when your "Premier Banking" or "Value Plus" account will soon be changed to a dormant account status. Please click to see the demo. |
| Who is eligible? |
| Any Online Banking customers with either Premier Banking or Value Plus account. |
| When will be sent out? |
| This alert will be sent out 5 working days prior to the change of account status. |
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| 21. EPS / China Unionpay Payment Alert |
| Description |
| This alert notifies you whenever a successful payment transaction is made via EPS or China UnionPay payment network. Please click to see the demo. |
| Who is eligible? |
| Any Online Banking customers with ATM card or RMB card. |
| When will be sent out? |
| This alert will be once the payment request is accepted by EPS or China UnionPay. |
| 22. Mutual Funds Price Alert |
| Description |
| This alert notifies you when the selected fund price hits the preset price. Please click to see the demo. |
| Who is eligible? |
| Any Online Banking customers. |
| When will be sent out? |
| This alert will be sent out on the next day when the market price hits the preset mutual fund price. |
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| 23. Stock Price Alert |
| Description |
| This alert notifies you when the market price of the selected stock hits the preset price range. Please click to see the demo. |
| Who is eligible? |
| Any Online Banking customers with Securities Trading accounts. |
| When will be sent out? |
| This alert will be sent out during the trading hours when the market price hits the preset price range. |
| 24. Stock Order Confirmation Alert |
| Description |
| This alert notifies you when the trade orders are fully or partially completed, rejected or cancelled during the trading day. |
| Who is eligible? |
| Any Online Banking customers with Securities Trading accounts. |
| When will be sent out? |
| For those fully or partially completed order, the alert will be sent out during the trading hours. Otherwise, it will be sent out after the trading hours. |
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| 25. eIPO Alert |
| Description |
| IPO stands for Initial Public Offering (the first time a company issues shares to public investors). The newly-issued securities may be listed on the Hong Kong stock exchange. eIPO Service means a service offered by the Bank of subscription for newly issued shares through the Internet. The Alert service is only for those IPOs that our Bank opens eIPO Service. Please click to see the demo. |
| Who is eligible? |
| All Online Banking customers. |
| When will be sent out? |
| This alert will be sent out whenever our Bank provides eIPO Service. |
| 26. Gold Order Confirmation Alert |
| Description |
| This alert notifies you when the trade orders are completed successfully during the trading day. |
| Who is eligible? |
| Any Online Banking customers with Gold Trading accounts. |
| When will be sent out? |
| The alert will be sent out when orders are completed successfully. |
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| 27. Gold Price Alert |
| Description |
| This alert notifies you when the Bank's quoted gold reference price hits the preset price range. Please click to see the demo. |
| Who is eligible? |
| Any Online Banking customers with Gold Trading accounts. |
| When will be sent out? |
| This alert will be sent out during the trading hours when the reference price hits the preset price range. |
| 28. Birthday Reminder |
| Description |
| This alert is a personal event reminder of any upcoming birthday. You can choose to be notified by the alert date and frequency. You can also input your own message. Please click to see the demo. |
| Who is eligible? |
| All Online Banking customers. |
| When will be sent out? |
| This alert will be sent out in the morning of every scheduled day. |
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| 29. Anniversary Reminder |
| Description |
| This alert is a personal event reminder of any upcoming anniversary. You can choose to be notified by the alert date and frequency. You can also input your own message. Please click to see the demo. |
| Who is eligible? |
| All Online Banking customers. |
| When will be sent out? |
| This alert will be sent out in the morning of every scheduled day. |
| 30. Appointment Reminder |
| Description |
| This alert is a personal event reminder of any upcoming appointment. You can choose to be notified by the alert date and frequency. You can also input your own message. Please click to see the demo. |
| Who is eligible? |
| All Online Banking customers. |
| When will be sent out? |
| This alert will be sent out in the morning of every scheduled day. |
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| 31. Payment Reminder |
| Description |
| This alert is a personal event reminder of any upcoming bill. You can choose to be notified by the alert date and frequency. You can also input your own message. Please click to see the demo. |
| Who is eligible? |
| All Online Banking customers. |
| When will be sent out? |
| This alert will be sent out in the morning of every scheduled day. |
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