Role Details
Reference Number
CCCF-CC-GA
Job Title
Assistant Officer / Officer - Support Centre
Unit/Department
Cr Card & Con Fin - Support Centre
Location
Hong Kong
Job Posted
2022/05/20
Job Status
Full Time
Main Responsibilities
-To handle the consumer loan applications and renewals in a timely and efficient manner according to the Policy & Process as well as credit operation process complied with the regulatory requirements and credit policies.
- Ensure service quality of the process and approval flow to ensure efficiency and effectiveness.
- Communicate closely with Front line sales, pre-draw down teams or customers to confirm the customer information and the required credit information for credit processing and approval.
- Provide workable and constructive feedback to immediate supervisor to improve process flows & system logic for better efficiency.
- Provide continuous support, on job training and guidance to insourcing staff.
- Ensure service quality of the process and approval flow to ensure efficiency and effectiveness.
- Communicate closely with Front line sales, pre-draw down teams or customers to confirm the customer information and the required credit information for credit processing and approval.
- Provide workable and constructive feedback to immediate supervisor to improve process flows & system logic for better efficiency.
- Provide continuous support, on job training and guidance to insourcing staff.
Requirements
- Degree holder in Business or Higher Certificate/Diploma in Business Studies (Banking), Business or related disciplines
- Minimum 1 year of experience is preferable
- Self-motivating and able to work under pressure with strong sense of responsibility
- Customer oriented with good communication and interpersonal skills
- Proficiency in written and spoken Mandarin, English, Cantonese
- Experience and possession of good knowledge on secured consumer loan operations, products and services is an advantage
- Minimum 1 year of experience is preferable
- Self-motivating and able to work under pressure with strong sense of responsibility
- Customer oriented with good communication and interpersonal skills
- Proficiency in written and spoken Mandarin, English, Cantonese
- Experience and possession of good knowledge on secured consumer loan operations, products and services is an advantage
Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.
All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.
All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.