Role Details
Reference Number
CB-BHA
Job Title
Bank Hall Ambassador, Consumer Branch
Unit/Department
Consumer Branch
Location
Hong Kong
Job Posted
2023/05/11
Job Status
Full Time
Main Responsibilities
- Greet and welcome all walk-in customers. To act as the first contact point of customers in a warm and caring manner to ensure their journey satisfactory
- To understand customers' needs and re-direct customer traffic to ensure pleasant customer journey
- Provide guidance to customers on Branch self-serve devices
- Promote and cross-sell general banking products and e-banking platform and services
- Promote and drive the usage of e-Banking and digital channel
- Handle general enquiries / complaints and resolve issues; drive fast and accurate transaction processing to serve customers in accordance with standard procedures
- Provide good after-sales support and logistics as assigned
- Deliver superior quality service to customers and evaluate customer preferences and identify opportunities to enhance customer relationship; refer potential customers to Relationship Manager in the branch
- Comply with the regulatory requirements as well as the internal compliance policies and guidelines including but not limited to anti-money laundering and counter-financing of terrorism
- To understand customers' needs and re-direct customer traffic to ensure pleasant customer journey
- Provide guidance to customers on Branch self-serve devices
- Promote and cross-sell general banking products and e-banking platform and services
- Promote and drive the usage of e-Banking and digital channel
- Handle general enquiries / complaints and resolve issues; drive fast and accurate transaction processing to serve customers in accordance with standard procedures
- Provide good after-sales support and logistics as assigned
- Deliver superior quality service to customers and evaluate customer preferences and identify opportunities to enhance customer relationship; refer potential customers to Relationship Manager in the branch
- Comply with the regulatory requirements as well as the internal compliance policies and guidelines including but not limited to anti-money laundering and counter-financing of terrorism
Requirements
- 5 subjects at Grade E / Level 2 or above in HKCEE/HKDSE, including Chinese, English and Mathematics
- Minimum 1 year relevant sales and customer service experience
- Customer centric servicing mind set and excellent communication skills
- A proactive team player with good interpersonal skills
- Good command of Cantonese, Mandarin and English
- Minimum 1 year relevant sales and customer service experience
- Customer centric servicing mind set and excellent communication skills
- A proactive team player with good interpersonal skills
- Good command of Cantonese, Mandarin and English
Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.
All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.
All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.