Role Details
Reference Number
DB/MOC/P
Job Title
Mobile and Online Channel Professional
Unit/Department
Digital Banking
Location
Hong Kong
Job Posted
2026/09/01
Job Status
Full Time
Main Responsibilities
- Lead end-to-end digital channel projects including requirement gathering, implementation, and post-launch optimization to ensure alignment with market standards and client needs.
- Raise user requirements, monitor progress, and ensure new services/initiatives are effectively implemented, benchmarked against market best practices, and deliver excellent customer experience.
- Work closely with internal stakeholders and external partners to plan, execute, and optimize digital channel initiatives.
- Ensure all the deliverables comply with risk, governance and regulatory requirements.
- Monitor channel performance, analyze client feedback, and troubleshoot production issues with IT/Customer Service teams
- Stay updated on emerging digital trends to enhance digital banking solutions.
- Raise user requirements, monitor progress, and ensure new services/initiatives are effectively implemented, benchmarked against market best practices, and deliver excellent customer experience.
- Work closely with internal stakeholders and external partners to plan, execute, and optimize digital channel initiatives.
- Ensure all the deliverables comply with risk, governance and regulatory requirements.
- Monitor channel performance, analyze client feedback, and troubleshoot production issues with IT/Customer Service teams
- Stay updated on emerging digital trends to enhance digital banking solutions.
Requirements
- Degree holder in Business Administration / e-Commerce / Information Technology or related discipline.
- Minimum of 3 years of experience in e-Banking /channel project management within sizable multinational financial institutions.
- Proven track record of developing and implementing successful digital wealth management initiatives.
- Self-motivated, result oriented, meticulous and able to work under pressure.
- Keen interest in new digital technologies and trends such as AI tools.
- Capable of working independently as well as being a team player.
- Proficiency in English and Chinese (both Cantonese and Putonghua).
To apply, please submit your application along with your resume to recruithk@asia.ccb.com.
- Minimum of 3 years of experience in e-Banking /channel project management within sizable multinational financial institutions.
- Proven track record of developing and implementing successful digital wealth management initiatives.
- Self-motivated, result oriented, meticulous and able to work under pressure.
- Keen interest in new digital technologies and trends such as AI tools.
- Capable of working independently as well as being a team player.
- Proficiency in English and Chinese (both Cantonese and Putonghua).
To apply, please submit your application along with your resume to recruithk@asia.ccb.com.
Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.
All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.
All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.