Role Details
Reference Number
BT-CB
Job Title
Branch Trainee, Consumer Branch
Unit/Department
Consumer Branch
Location
Hong Kong
Job Posted
2023/07/18
Job Status
Full Time
Main Responsibilities
Our Branch Trainee Program will equip you with the necessary skills and knowledge for a banking career via:-
- An intensive and structured classroom training on technical skills and core consumer banking knowledge
- On-the-job coaching from our associates and management
You will gain:
- Fundamental understanding of banking operations
- On-going learning and development support for professional and personal growth
- Diverse and progressive career path in consumer banking field
Principal Accountabilities:
- Provide personal banking services including counter service to customers in branch
- Promote and cross-sell consumer bank products, e-banking platform and services. Refer customers to Personal Bankers whenever opportunities arise
- Understand customers' needs and re-direct customer traffic to ensure pleasant customer journey
- Provide guidance to customers on Branch self-serve devices
- Handle general enquiries / complaints and resolve issues; drive fast and accurate transaction processing to serve customers in accordance with regulatory standard procedures
- Support back-end branch operations and provide other clerical duties as assigned by supervisor
- An intensive and structured classroom training on technical skills and core consumer banking knowledge
- On-the-job coaching from our associates and management
You will gain:
- Fundamental understanding of banking operations
- On-going learning and development support for professional and personal growth
- Diverse and progressive career path in consumer banking field
Principal Accountabilities:
- Provide personal banking services including counter service to customers in branch
- Promote and cross-sell consumer bank products, e-banking platform and services. Refer customers to Personal Bankers whenever opportunities arise
- Understand customers' needs and re-direct customer traffic to ensure pleasant customer journey
- Provide guidance to customers on Branch self-serve devices
- Handle general enquiries / complaints and resolve issues; drive fast and accurate transaction processing to serve customers in accordance with regulatory standard procedures
- Support back-end branch operations and provide other clerical duties as assigned by supervisor
Requirements
- Fresh graduate is welcome; Associate Degree / Higher Diploma will also be considered
- Customer-oriented, self-motivated and detail-minded
- Strong in delivering quality services to diverse customer types
- Prior customer service experience is preferred but not a must
- A proactive team player with good interpersonal skills
- Good computer skills
- Good spoken English, Cantonese and Putonghua
- Customer-oriented, self-motivated and detail-minded
- Strong in delivering quality services to diverse customer types
- Prior customer service experience is preferred but not a must
- A proactive team player with good interpersonal skills
- Good computer skills
- Good spoken English, Cantonese and Putonghua
Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.
All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.
All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.